We carefully prepare and pack every order at our family-run nursery in Maryborough, Queensland. Here’s what to expect when ordering plants, seeds and gardening essentials from All Rare Herbs.
We deliver plants directly to Queensland, New South Wales, Victoria, South Australia and the Australian Capital Territory.
We cannot ship plants directly to Western Australia, Tasmania or the Northern Territory. Customers in these areas may be able to receive eligible plants through a plant concierge service. Please read the section below before ordering.
Seeds and other products may also be subject to destination restrictions. Please check the product information and contact us before ordering if you are unsure.
We do not ship plants, seeds or other products internationally.
A plant concierge receives eligible plants on your behalf and arranges the required quarantine treatment, inspection, certification and onward delivery.
For Western Australia, Tasmania and the Northern Territory, contact Uprooted.
Contact Uprooted and obtain confirmation before ordering. Provide:
Uprooted will need to confirm whether they can accept your plants, along with the booking requirements and required arrival date.
You are responsible for checking that each plant is permitted into your destination. Western Australian customers should check the exact botanical name against the Western Australian Organism List.
Once Uprooted has confirmed your booking and plant eligibility, place your order using their nominated receiving address as the shipping address. Include any booking reference and delivery instructions they provide in your order notes.
Please get in touch with us before ordering if your parcel needs to arrive within a specific receiving window, so we can confirm our dispatch schedule works.
The freight charged at our checkout covers delivery from our nursery to Uprooted’s receiving address.
Uprooted charges separately for its services and onward delivery. Please review its current fees, plant size limits and information about the possible effects of quarantine treatment and additional transit.
Placing an order with All Rare Herbs does not book a concierge service.
We calculate freight for your entire order at checkout based on the items ordered and your delivery address. All prices are in Australian dollars.
For unusually large or bulky orders, please get in touch with us before purchasing so we can confirm suitable delivery arrangements and any additional freight costs.
Concierge service fees and onward shipping are separate from the freight charged by All Rare Herbs.
Our regular plant dispatch day is Monday. To be included in the next dispatch, please place and pay for your order by Friday at 12 a.m. AEST.
Orders received after the cut-off are scheduled for the following available dispatch.
Orders containing both plants and seeds travel together, whilst orders with seeds and plant care or dried herbs travel together; dried herbs and books don’t travel with plants.
Orders must be paid before dispatch. If you select direct bank transfer, please allow time for your payment to reach us.
Dispatch is the day your parcel leaves our nursery. It is separate from the day your parcel arrives.
Public holidays, severe weather and advertised nursery closures may affect our dispatch schedule. We will announce any planned changes on our website.
Orders containing plants travel by Express service to reduce transit time.
Standard delivery may be available for orders containing only seeds, books, tools, dried herbs and other non-plant products. Available delivery options appear at checkout.
Once your order is dispatched, you will receive tracking information by email. If you can’t find it, please check your junk or spam folder.
Delivery times vary by destination and carrier. Express delivery does not guarantee next-day arrival or delivery on a particular date.
Please monitor your tracking and arrange to collect or receive your parcel promptly, particularly when it contains live plants.
We pack each order carefully to protect its contents during delivery.
We secure plants to limit movement, using packaging that protects their roots and foliage. We also pack seeds, books and gardening products according to their needs.
Please unpack your order promptly after delivery and retain the packaging until you have checked all the contents.
Most of our plants are supplied as tubestock. Please check each product page for the supplied size and any specific information about the plant you are purchasing.
Plants naturally vary in height, shape, and foliage, even within the same variety. Their appearance can also change with the seasons. Some plants may arrive dormant or with reduced foliage, which is normal for their growth cycle.
Product photographs may show mature plants, flowers or fruit to illustrate how a variety can develop. Your supplied plant may be younger and smaller.
If you need a plant at a particular size or growth stage, please get in touch with us before ordering.
Open your parcel as soon as possible after delivery and carefully remove the packaging.
Check each plant and its potting mix. Water as needed, allowing excess water to drain freely.
Place your plants in a sheltered spot while they recover from transit, then gradually introduce them to the light and growing conditions recommended for their variety.
Check the product page for each plant’s specific growing requirements. If you are unsure how to care for your new plant, please get in touch with us with its name and a photograph so we can help.
If your parcel is delayed, your order is incorrect, or a plant arrives damaged or in poor condition, please contact us promptly at info@allrareherbs.com.au.
Include:
Please retain the packaging while we review the issue. For delayed parcels, include your tracking number so we can help investigate.
We offer a 14-day plant guarantee. Please read our [Plant Guarantee — add link] for the full terms and how to request help.
The 14-day guarantee starts the day of delivery, either the delivery address’s local post office or the delivery address
Please review your order and delivery address carefully before checking out.
If you need to change an item or update your address, contact us as soon as possible at info@allrareherbs.com.au, quoting your order number and the change you’d like.
We will help where possible, but changes depend on how far your order has progressed through packing and dispatch. Once we dispatch a parcel, we cannot guarantee an address change or redirection.
For concierge orders, please use the receiving address your concierge provides and include any required booking reference.
