Our 14 Day Happy Plant Guarantee ensures your plant arrives happy and healthy. If it doesn’t, we’ll replace it for free.
While it’s normal for live plants to show minor signs of stress after shipping and for some soil to shift during transit, please reach out to us within 14 days of delivery if the damage is more than minor blemishes. To help us process your request quickly, include photos of the damage, including one close up and one photo from a distance.
This guarantee applies to all online purchases within the first 14 days. Photos are required as proof of damage and help us continue improving our packaging process.
To help your plant recover from its journey, gently prune any foliage damaged during shipping, such as bent stems or yellow leaves. Removing damaged foliage allows your plant to redirect energy toward new, healthy growth.
All Rare Herbs does NOT make any guarantee on purchases of seed, being either seed packets or bulk seed. This non-guarantee reflects our lack of control over our customers seed storage, cultivation practices and weather conditions, Therefore, we will not replace packets of seeds, bulk seeds or provide refunds. We are not responsible for losses incurred through the failure of any crop derived from any of our seeds, plants or root stock.
