Our top priority is ensuring your plants arrive happy and healthy. Since you never know what a plant might encounter on its journey to your home, we ship each one in its nursery grow pot to provide the safest and most comfortable ride possible. Keeping plants in their grow pots during transit also helps minimize the stress and shock that can occur if they’re repotted before leaving the greenhouse.

Unpack your plants promptly and check each item against your order. Carefully remove the packaging and check the potting mix before watering.

Place actively growing plants in a sheltered position with bright, indirect light while they recover from transit. Gradually introduce them to their recommended growing conditions.

Follow the product’s care instructions, particularly for dormant plants, bare-root plants, rhizomes and root sets.

If your plant arrived healthy but isn’t thriving anymore, reach out to us with photos we’re happy to help troubleshoot what might be happening. Sometimes plants simply need a few weeks to adjust to their new environment, whether that’s your home or office. However, if your plant’s health continues to decline within its first month, we’ll replace it under our 14-Day Customer Happiness Guarantee.

For large orders (25+ items) corporate gifting inquiries, or wholesale inquiries, please fill out our contact form.

We accept all major credit cards

Our photographs help show the plant’s characteristics and may feature an established specimen. Your plant may be younger, smaller or at a different seasonal stage.

Foliage, colour and growth can vary between individual plants. For variegated varieties, the amount and pattern of variegation may also differ. Please read the product description and look at the photographs.

A discount code may not work for a few reasons: it may be expired, entered incorrectly, not meet the minimum order requirements, or apply to items that are already discounted and excluded from promotions.
Please note that discount codes cannot be applied to gift cards.
If you believe your order qualifies and the discount code still isn’t applying, please contact us and we’ll be happy to help.

We offer a curated selection of products from independent makers and brands that align with our aesthetic and values. If an item is created by a third-party brand or artisan, the brand name will be listed on the product page beneath the product title.
Some of these items ship directly from the maker or vendor. While tracking information may not always be available for those shipments, our Customer Happiness team is happy to assist with any order questions or support needs.
Returns for third-party items are accepted only if the product arrives damaged. If your order was damaged during transit, please fill out our contact form and include photos of the damage. This helps us gather everything needed to assist you as quickly as possible, and our team will respond within two business days.

We understand — timing matters. If an item you purchased goes on sale within 3 days of your order date, we’re happy to offer the difference as store credit.
A few things to keep in mind:
– The item must be the same product, size, and color, and still be in stock
– Price adjustments apply only to orders placed on thesill.com
– Promotions that include free shipping, free gifts, or bundle offers are not eligible
– 24-hour flash sales and gift card promotions are excluded

To request a price adjustment, please email info@allrareherbs.com with your order number.

Most of our plants are supplied as tubestock- young plants in small nursery pots, ready to establish in your garden or a larger pot. We also offer other sizes and planting materials, including bare-root plants, rhizomes and root sets.

Check the individual product description for what I included. Plant height and fullness can vary with the variety, season and stage of growth.

We have an order cut-off on Thursday evening for dispatch the following Monday. Orders placed after the cut-off generally move to the next dispatch cycle.

Seeds are usually packed on Fridays. Please check our website for notices about public holidays, seasonal arrangements, or dispatch pauses.

We calculate freight for your whole order at checkout using your delivery address and the items in your cart. You can review the charge before completing your purchase.

Orders containing plants require Express Post to minimise transit time. Standard delivery may be available for orders containing only seeds, books, tools or dried herbs. All prices are in Australian dollars.

We deliver plants within Australia, except directly to Western Australia, Tasmania and the Northern Territory.

Customers in these areas may be able to receive eligible plants through a plant concierge service. Contact your chosen concierge before ordering to confirm eligibility and the required arrangements.

Seeds and other products may have different restrictions. We do not ship internationally.

Contact your chosen concierge before placing your order. Provide the exact botanical names, quantities, plant sizes and your destination postcode. Let them know your plants will come from All Rare Herbs in Maryborough, Queensland.

Once they confirm eligibility and your required arrival date, place your order using their nominated receiving address. Include any booking reference or instructions they provide.

You arrange and pay for the concierge service and onward delivery separately. See our delivery policy for current concierge options and full instructions.

Some plants naturally lose their leaves or die back during dormancy. We may also supply certain varieties as bare-root plants, rhizomes or root sets, as described on their product page.

A dormant plant can be healthy without visible leafy growth. New growth develops when conditions suit the variety.

If you’re unsure about your plant’s condition, send us clear photographs and your order number so we can help.

Our 14-day plant guarantee gives you a window to let us know if there is a problem with a plant you’ve received.

Contact us within 14 days of delivery with your order number and clear photographs so we can assess the concern and advise on the next steps. Please refer to our guarantee and returns policy for the full terms.

Availability depends on propagation, seasonal growth and when plants are ready to send. Some varieties return regularly, while others take longer to grow or are only available seasonally.

If a product has a waitlist, join it to be notified when stock becomes available. A waitlist notification does not reserve stock, so popular varieties may sell out quickly.

Orders paid by direct bank transfer remain on hold until we receive and confirm the payment. Transfers may take time to appear in our account. Please use your order number as the payment reference so we can match it to your order.

Bank transfer payments are due within two business days of ordering.

If you have already paid and are concerned about your order status, contact us with your order number and payment confirmation. If we charged your card but your order shows as unpaid or cancelled, contact us before trying again.