Our top priority is ensuring your plants arrive happy and healthy. Since you never know what a plant might encounter on its journey to your home, we ship each one in its nursery grow pot to provide the safest and most comfortable ride possible. Keeping plants in their grow pots during transit also helps minimize the stress and shock that can occur if they’re repotted before leaving the greenhouse.

The short answer: no. First, give your plant time to adjust to its new home. Place it where you plan to keep it and allow it to acclimate for about two weeks.
During this time, your plant is adapting to its new environment the light, temperature, and humidity in your home are different from those in a greenhouse. Once it has settled in, you can repot it into a ceramic planter if you’d like.
You may notice that your new planter is wider than the nursery grow pot. That extra space is intentional, giving your plant room to grow when you decide it’s ready for repotting. But repotting is completely optional if your plant still has space to grow in its nursery pot and looks healthy and happy, there’s no need to do anything at all.

If your plant arrived healthy but isn’t thriving anymore, reach out to us with photos we’re happy to help troubleshoot what might be happening. Sometimes plants simply need a few weeks to adjust to their new environment, whether that’s your home or office. However, if your plant’s health continues to decline within its first month, we’ll replace it under our 14-Day Customer Happiness Guarantee.

For large orders (25+ items) corporate gifting inquiries, or wholesale inquiries, please fill out our contact form.

We accept all major credit cards

Because every plant is unique, natural variations in color, shape, texture, and size are to be expected. While we do our best to display our plants as accurately as possible, slight differences between what you see online and what you receive may occur.

A discount code may not work for a few reasons: it may be expired, entered incorrectly, not meet the minimum order requirements, or apply to items that are already discounted and excluded from promotions.
Please note that discount codes cannot be applied to gift cards.
If you believe your order qualifies and the discount code still isn’t applying, please contact us and we’ll be happy to help.

We offer a curated selection of products from independent makers and brands that align with our aesthetic and values. If an item is created by a third-party brand or artisan, the brand name will be listed on the product page beneath the product title.
Some of these items ship directly from the maker or vendor. While tracking information may not always be available for those shipments, our Customer Happiness team is happy to assist with any order questions or support needs.
Returns for third-party items are accepted only if the product arrives damaged. If your order was damaged during transit, please fill out our contact form and include photos of the damage. This helps us gather everything needed to assist you as quickly as possible, and our team will respond within two business days.

We understand — timing matters. If an item you purchased goes on sale within 3 days of your order date, we’re happy to offer the difference as store credit.
A few things to keep in mind:
– The item must be the same product, size, and color, and still be in stock
– Price adjustments apply only to orders placed on thesill.com
– Promotions that include free shipping, free gifts, or bundle offers are not eligible
– 24-hour flash sales and gift card promotions are excluded

To request a price adjustment, please email info@allrareherbs.com with your order number.