Contact customer service

How can we help you?

Please only fill out the section (1, 2, or 3) that best relates to your question or issue.

Please SelectWhen will my order arrive?Where is my tracking information?I only received part of my order. (Our plants are shipped individually, so you may receive them a few days apart!)Other (Please let us know in the "Anything else?" section below!)

2. I would like to cancel or make a change to my order. Please note that we are likely unable to cancel or change an order since there are multiple steps pre-shipment that we take to ensure each item is shipped to our standards. In the rare event that we can cancel or make a change, we'd love to help. (Select an option below!)

The delivery address (Please provide the correct addressin the the “Anything else?” section at the bottom of this form)An item in my orderThe gift noteCancel my order

3. There's an issue with my recent order. (We're sorry to hear this! What seems to be the issue?)

My order was missing somethingMy order arrived damagedMy order was incorrectMy plant is not up to my expectationsOther (Please let us know specifics in the "Anything else?" section below!)

What specific plant or product had an issue?

Please provide a few photos to help us better understand the issue. Please note that photos are necessary for us to be able to offer any replacement options. (Photo tips! To upload multiple photos, please highlight all the files you'd like to share at once before uploading them by selecting the first file, holding down Shift, and then selecting the last file in the list. If your plant was damaged in transit, please provide a photo of your whole plant and close-up photos of the problem areas. If there was any damage to the outside of your box, please upload a photo of that damage as well.)

Anything else?

Please provide more details below. In order to accommodate change requests, we need as much information as possible.